Delia Gutierrez McLaughlin

•   Deliver strategic technology advisory services to Fortune 500 clients, emphasizing digital transformation strategy, enterprise architecture, and technology governance frameworkimplementation

•   Serve as trusted C-suite advisor for organizations navigating complex technology landscapes, developing roadmaps that align business objectives with emerging technologycapabilities

•   Execute strategic technology assessments and due diligence activities for private equity firms evaluating potential acquisitions

•   Advance expertise in next-generation technologies through intensive study and certification in Artificial Intelligence, Agentic AI systems, and Machine Learning

•   Champion organizational diversity initiatives through board service and industry thought leadership, mentoring emerging technology executives

•   Architected comprehensive digital transformation roadmaps for Fortune 500 enterprises across financial services, healthcare, transportation, and manufacturing sectors, aligning technology investments with business growth objectives

•   Championed executive steering committees for strategic $20M+ enterprise transformations, delivering 25% operational cost reduction and 30% increased customerengagement through cloud-native architectures

•   Designed customer experience transformation strategies leveraging AI/ML, predictive analytics, and natural language processing to enhance satisfaction and operational efficiency across global enterprises

•   Established value-driven governance frameworks ensuring transparency, accountability, and measurable outcomes across complex transformation programs

•   Developed "shift-left" engagement methodology adopted across Professional Services practice, reducing delivery risk and improving client satisfaction 3%

•   Mentored 4+ Principal Engagement Leaders while serving as AWS Latino Ambassador, expanding leadership diversity 10%

•   Built strategic partnerships with Hispanic Serving Institutions creating sustainable talent pipelines for underrepresented minorities

•   Founded and scaled MBE technology consulting firm delivering strategic technology solutions for Fortune 500 clients, managing P&L responsibility, businessdevelopment, and talent management

•   Delivered trusted C-suite advisory on enterprise technology strategy and digital transformation initiatives, generating $100M+ operational efficiencies while creating sustainable competitive advantage

•   Architected comprehensive technology roadmaps for clients across multiple industries, ensuring alignment between business objectives and technology investments

•   Orchestrated $65M application redesign for global airline contact centers, leveraging AWS Cloud and Agile methodologies to enhance operational efficiency, customer satisfaction, and scalability

•   Championed $450M IT transformation for national healthcare organization, optimizing 300+ applications, reducing infrastructure costs 50%, accelerating service delivery75%

•   Executed $28M data center migration for commercial real estate enterprise, enhancing operational efficiency and scalability through cloud transitions and BYOD mobilitysolutions

•   Built diverse, high-performing teams implementing mentoring programs and career frameworks, creating advancement opportunities for underrepresented groups

•   Architected transformative $65M customer experience initiative revolutionizing global contact center operations serving 40M+ annual customer interactions across 6,000+agents

•   Established and chaired executive Governance Steering Committee, orchestrating alignment between Customer Experience, DevOps, Architecture, and Security teams

•   Designed innovative three-tier governance structure securing executive buy-in through comprehensive business case development and strategic communications

•   Streamlined seven customer-facing applications into unified interface, improving customer satisfaction 18%, reducing wait times 15%, eliminating operationalinefficiencies 20%

•   Spearheaded strategic vendor partnerships with IBM and Infosys, implementing governance frameworks enhancing accountability while optimizing costs and service quality

•   Accelerated change management strategies facilitating adoption of new systems and processes across global contact center organization

•   Steered the $5M Additional Tactical Stabilization Initiatives (ATSI) program, addressing critical IT infrastructure stability challenges across eight regions, resulting in reduced downtime and improved operational performance

•   Led foundational workstreams in a $450M IT Transformation Program, achieving a 50% reduction in infrastructure costs, optimizing over 300 applications, andaccelerating time-to-market for services by 75%

•   Executed a $10M data center migration, cutting the data center footprint by 50%, decommissioning legacy systems, and improving agility while fortifying security and system reliability

•   Implemented metrics-driven performance management frameworks that enhanced visibility into program progress and facilitated data-driven decision-making.

•   Developed comprehensive transformation roadmaps that aligned technology investments with business priorities, ensuring maximum value realization and strategic alignment

•   Transformed managed service contracts evaluation and vendor performance, resulting in successful transition from Unisys to Xerox with optimized SLAs andperformance metrics

•   Implemented comprehensive mobility project upgrading Mobile Device Management (MDM) systems for 3,000+ devices, collaborating with legal to develop corporate-owned and BYOD policies

•   Negotiated critical $28M IT services contract including seamless data center migration and cloud transition, coordinating with key stakeholders ensuring technology alignment with business goals

•   Executed strategic communications plan building organizational support for transformation initiatives while minimizing resistance to change

•   Created vendor management framework improving accountability, enhancing service quality, optimizing cost structures across technology landscape

•   Resolved $6M of significant technology allocation errors, enhancing efficiency and governance across corporate and government sectors

•   Created executive dashboards providing leadership with clear visibility into technology utilization and performance metrics, enabling data-driven decision making

•   Developed optimization framework realigning technology resources with business priorities while ensuring regulatory compliance and financial accountability

Promoted twice during tenure - Senior Release Manager → Director of Field Customer Relations → Senior Director

•   Partnered with CIO during global IT outsourcing initiative, reducing annual IT spend from $800M to $525M through service standardization, vendor optimization, and operationalefficiencies

•   Delivered $1.4M technology refresh project on time and within budget, achieving $1M+ additional cost savings through strategic procurement optimization and offshore resource reallocation

•   Managed technology delivery for 60 US offices serving $2B+ in annual client premiums, leading 33,000-user global migration to unified digital platform andestablishing offshore support center for 18 countries

•   Implemented PMO with Agile methodology reducing code errors 40% and open enhancement requests 85%, while halting 10% project cost increases and improving customer satisfaction 16%

•   Orchestrated post-9/11 crisis response implementing "White Glove" protocols for 150+ affected employees while pioneering supplier diversity framework increasing minority vendor utilization 3% year-over-year