Library Operations Manager

Miami University

Oxford, OH

Job Description Summary

The Library Operations Manager serves as the manager-on-duty and a first-line decision-maker for the university’s main library during assigned hours, leading front-facing student services and ensuring a welcoming, responsive, and well-coordinated service environment. As part of the Access and Borrow Department (A&B), this role reports to the Manager, Access & Administrative Services, supervises two Library Technicians and one Senior Library Technician, and oversees public spaces and service delivery to maintain a safe and productive setting for study and research.  This position participates in promoting student success through delivery of student-facing services and information resources including:

·       Supporting ILL and Document delivery through OCLC/Illiad

·       Enabling rapid turnaround for resource sharing platforms, including ExLibris’ Rapido.

·       Triaging and troubleshooting electronic resource issues

·       Support of the Libraries’ catalog and discovery platform (Ex Libris’ Alma and Primo NDE)

Duties/Physical Demands:

• Act as on-site manager during assigned hours, with authority to make operational decisions and respond to issues as they arise.
• Supervise and support A&B staff and student employees, including setting priorities, assigning work, and providing guidance during shifts.
• Ensure the safe, orderly, and effective operation of library spaces, service desk, and study areas, responding to operational, behavioral, safety, or facilities-related issues and coordinating with campus partners (such as Physical Facilities or University Police/Fire) as needed.
• Help ensure continued access to library services, including circulation, online resources, and interlibrary loan.
• Triage and troubleshooting of electronic resource access issues and service interruptions, in collaboration with A&B staff and Library IT.
• Support of library college affordability initiatives that help students access required course materials and reduce barriers to learning.
• Observe and document patterns in service use, staffing needs, and recurring issues, and share insights and recommendations that support service quality and ongoing improvement of library services.

Minimum Qualifications:

• Bachelor’s degree with minimum of 3 years post degree experience.

Consideration will be given for candidates with:

• Experience working in a library setting.
• Demonstrated ability to make sound decisions independently and remain calm in fast-changing or high-responsibility situations.
• Supervisory or lead experience in a customer-facing, operational, or facilities-based environment.
• Demonstrated experience working in libraries providing or supervising circulation, document delivery, or troubleshooting resource access.
• Strong communication, problem-solving, and interpersonal skills.
• Comfort working evening and late-night hours.

Additional Position Information (if applicable)

The position has a typical work schedule of Sunday-Thursday, 4:45pm-1:15am during semesters; Hours may vary during breaks and intersession.  The Library Operations Manager will serve as backup to the Libraries’ Operations and Planning department during assigned hours.

To learn more and apply, please visit: https://miamioh.wd5.myworkdayjobs.com/en-US/miamioh-staff/job/Library-Operations-Manager_JR103851

Required Application Documents:

Resume/CV and cover letter

Special Instructions (if applicable)

Inquires may be directed to Alea Henle at henlear@miamioh.edu.

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work

For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations

Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement

Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement

Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

Clery Act

As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: https://miamioh.edu/life-at-miami/university-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.