MASCO Services Inc. (MSI) has provided telecommunications services in the Longwood Medical Area for over 25 years. We offer a variety of services including: Call Center Answering and Processing; Inbound Call Center and Messaging; Centralized Attendant; Paging; Auto Attendant and IVR (Interactive Voice Response); and Remote Monitoring / Quality Assurance. An independent survey rated MASCO Services call quality as number one out of eight area hospitals operator services. The MSI Call Center is an organizational unit that has a commitment to quality service and customer care.