As Wisconsin’s only public urban research university, the University of Wisconsin-Milwaukee has established an international reputation for excellence in research, community engagement, teaching and entrepreneurism. Designated an R1 research institution, UWM educates more than 23,000 students annually and is an engine for innovation in southeastern Wisconsin. Founded over 60 years ago in the belief that Milwaukee would need a great public university to become a great city, UWM has a dual research and access mission aimed at serving the diverse needs of Wisconsin’s largest metropolitan area by furthering opportunities at all levels for students who may be financially or educationally disadvantaged. More than one-third of its students are the first in their families to attend college, and 30 percent are students of color. It is the largest educator of veterans in Wisconsin, with more than 1,000 enrolled each year under the federal G.I. Bill. The Princeton Review named UWM a 2018 Best Midwestern university based on overall academic excellence and student reviews. UWM is committed to the full inclusion of LGBT+ campus constituents. In 2018, Campus Pride Index named UWM as one of the Best of the Best Top 30 LGBTQ-friendly postsecondary institutions in the United States. UWM was the first university in the nation to implement an inclusive housing policy.

Diversity is a source of strength, creativity, and innovation for UW-Milwaukee. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

As a team member in the Office of Undergraduate Admissions (OUA), this position is responsible for providing oversight of the functional development, maintenance, and operation of our Customer Relationship Management (CRM) system. The team also oversees the creation, management, execution, delivery and assessment of all forms of communication related to UWM’s Strategic Enrollment Management plan. These integrated communication strategies focus on incoming and continuing undergraduate students and their families as they select, apply to and enroll at UWM. These communications include print, written, digital, social, HTML email and other electronic forms, as well as the flow of these communications through our Customer Relationship Management (CRM) system.

Additionally, this role oversees the actual fulfillment of print communications to students at all points of the enrollment pipeline through the UWM mailroom, and purchases and coordinates name buys for top-of-funnel activities. This position is also responsible for the effective coordination, development, and delivery of undergraduate information between OUA and other Enrollment Management areas, schools and colleges and other campus departments. This position will also provide responsive service to internal and external constituents on enrollment and admissions communication matters. This role leads the team tasked with functional troubleshooting, and development of the CRM system for OUA admissions processing, recruitment, and communication needs, and oversees the daily activities and responsibilities of a team of five professional staff members including one communications specialist, marketing specialist, a CRM admin, and a CRM developer. This position also may at times also supervise student staff at various points in the recruitment cycle (social media interns, mail room student workers, etc.)

Finally, this position serves on the Departmental leadership team and other campus teams, representing the Department and/or Director of Undergraduate Admissions on communication and CRM matters, as needed. This position reports to the Associate Director of Admissions and Communications in the Office of Undergraduate Admissions.

Interested applicants are required to apply online and provide a cover letter addressing your education/experience as they apply to all minimum and preferred qualifications, and a professional resume.

Finalist candidate(s) being considered for hire will be required to provide three professional/supervisor references through an external reference checking tool. References will not be contacted prior to candidates being notified.

In instances where the Search and Screen Committee is unable to ascertain from a candidate’s application materials whether they meet any of the qualifications, they will be evaluated as not meeting such qualifications.

All application materials will be further evaluated as evidence of excellent written communication skills. Candidate(s) selected for hire will be required to submit official college transcripts.

For this position, applicants are required to apply online. UWM will not consider paper, emailed or faxed applications. Additionally, applicants must complete all required fields and attach any required documents. The process is complete when the message “Your application has been submitted†is displayed and you receive a confirmation number.

AA/EO Statement

UWM is an AA/EO employer: All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity/expression, disability, or protected veteran status.




Reasonable Accommodations

UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact uwm-jobs@uwm.edu or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.




Confidentiality of Applicant Materials

UWM is a State agency and subject to Wisconsin’s Open Records Law. UWM will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates†and/or the identity of the appointed applicant must be revealed upon request.




CBC and Reference Check Policy

Employment will require a criminal background check. UWM takes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.




Annual Security and Fire Safety Report (Clery Act)

For the UWM Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at (414) 229-4632 for a paper copy.




Employment Authorization

In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.