University of Wisconsin - Milwaukee University of Wisconsin - Milwaukee Norris Health Center, Milwaukee WI
Jul 14, 2017Full time
The University of Wisconsin-Milwaukee Norris Health Center, Medical Services, seeks an experienced patient support services team member to provide assistance to students accessing medical, mental health, and health promotion services. Primary responsibilities include reception, registration, scheduling, system information, cashiering and account management. This position requires careful attention to detail, strong communication skills, excellent organizational and decision-making skills and the ability to prioritize and perform a variety of administrative tasks. Minimum Qualifications: A High School Diploma or GED A minimum of six months of experience working in a medical, mental health, dental or social services environment. Preferred Qualifications: Computer Skills, familiarity with Microsoft programs and adaptability to the use of new software Experience using an electronic health record Experience in customer service; answering phone calls, scheduling and canceling appointments, routing calls and secure messages Demonstrated ability receiving/handling money, crediting patient accounts electronically, balance drawer at end of shift. Demonstrated ability to professionally and effectively respond to highly personal and sensitive situations Demonstrated ability to work effectively, multitask duties and responsibilities Demonstrated ability to provide outstanding customer service and contribute positively to a patient care team Demonstrated ability to make decisions, prioritize, problem solve and perform varied clerical tasks with accuracy, neatness, and dependability Demonstrated ability to understand and carry out oral and/or written instructions Experience working with a young adult, underserved, diverse population within a fast paced, constantly changing environment.